Legal

Refunds

This page describes how refunds work if you pay Signal Layerhub for a programme. This website does not collect payment; refunds apply to invoices we have actually issued and you have paid.

Eligibility

You may request a refund if you cancel in writing before the cohort start date we confirmed by email. Distance-contract cooling-off for consumers in the UK is fourteen days from the day the paid contract is made, unless you ask us to start teaching during that period and acknowledge that you may lose the right to cancel once teaching has begun.

Timeframe

Send the request to hello@signal-layerhub.digital with the invoice number. We aim to confirm within five UK working days whether the request meets this policy.

Full and partial refunds

Full refund of programme fees: cancellation at least fourteen days before the published start, or within the cooling-off window for consumers who have not asked us to start early.

Partial refund: cancellation after start but before the end of week two of Metric Charter Studio, or before day two of Dashboard Amnesty. We retain 30% of the fee for materials and a reserved seat, and refund the remainder. After those points, fees are not refundable except where we cancel the programme.

Non-refundable items

Travel you book to Kennett, third-party software licences, and bank charges on the original payment are not refunded by us. Faculty Table travel billed at cost is refundable only if we have not yet incurred it.

Process

Email from the address on the invoice. We confirm the amount in writing, then instruct our bank. Do not use the website contact form as the sole record if you need a consumer cancellation; a dated email is the request we act on.

Processing time and method

Refunds go back by the original payment method where the bank allows it, otherwise by UK Faster Payments to an account you nominate. Allow ten UK working days after we confirm. We do not issue store credit.

Cancellation by us

If we cancel a cohort, you receive a full refund of fees paid for that cohort, or a transfer to a later date if you prefer. We are not responsible for your hotels or trains.

Exceptions

If we reasonably believe homework was plagiarised from another learner, or if you were removed for abusive conduct, we may refuse a goodwill refund beyond any statutory right. Statutory rights for consumers are not excluded.

Last updated 19 August 2026.